The Florida Dept. of Children and Families (DCF), the
largest social service agency in Florida, is rolling out Dragon with
digital recorders to speed the process of creating field case reports
throughout the agency. Previously, the department’s 1,600 case workers
took hand-written notes to summarize their meetings and findings. These
hand-written notes were then typed into final reports and filed. This
was a time-consuming process that often kept agents mired in paperwork,
and even limited the amount of time agents could spend actually
interacting with their clients.
Today, using Dragon NaturallySpeaking, Florida DCF
agents simply dictate their notes and findings into a digital voice
recorder while they are still in the field, and their notes are
automatically transcribed into final reports when they return to the
office and connect to their PC. Using Dragon, field staff will reclaim
upwards of two hours each day — time previously spent in the office
typing notes — and reallocate that time to more frequent and longer,
visits with clients. Being able to spend more time in the field — and
less time in the office — helps Florida DCF deliver the highest levels
of service to its clients.