The Florida Dept. of Children and Families (DCF), the largest social service agency in Florida, is rolling out Dragon with digital recorders to speed the process of creating field case reports throughout the agency. Previously, the department’s 1,600 case workers took hand-written notes to summarize their meetings and findings. These hand-written notes were then typed into final reports and filed. This was a time-consuming process that often kept agents mired in paperwork, and even limited the amount of time agents could spend actually interacting with their clients.

Today, using Dragon NaturallySpeaking, Florida DCF agents simply dictate their notes and findings into a digital voice recorder while they are still in the field, and their notes are automatically transcribed into final reports when they return to the office and connect to their PC. Using Dragon, field staff will reclaim upwards of two hours each day — time previously spent in the office typing notes — and reallocate that time to more frequent and longer, visits with clients. Being able to spend more time in the field — and less time in the office — helps Florida DCF deliver the highest levels of service to its clients.